The following are the terms and conditions for the sale of goods, which apply to and govern any contract, which we enter into with you. Please read them carefully. An offer to buy goods is conclusive evidence of your acceptance of the following terms and conditions.

Sale of Goods

1. These terms and conditions do not affect your statutory rights.
2. We will treat each order for goods as an offer by you to buy them subject to these terms and conditions.
3. We have the right at our discretion not to accept any order. If we do not supply goods for any reason we will not charge you for them and we will refund any money already paid for them. We will not compensate you for any other loss, which you may suffer if we do not supply goods.
4. If we elect to accept your order we will notify you accordingly. It is only when you receive such notification that a binding contract is concluded with you on these terms and conditions.
5. The price for the goods will be as quoted on our web site or by a member of the sales team at the time you place your order, but we reserve the right to remedy an obvious mistake in pricing by charging a proper commercial price to rectify such a mistake.
6. Prices quoted on our web site are both inclusive and exclusive of value added tax (vat), but in neither case do they include delivery and insurance charges. If you reside in the European Union you will pay the vat.
7. Goods are subject to availability and delay in delivery of goods is sometimes out of our control. All delivery dates are quoted in good faith. In the event that delivery cannot be made within 30 days, we will contact you to discuss alternative arrangements. You have the right to withdraw from the contract at this stage.
8. As soon as the goods have been delivered you will be responsible for them. Delivery is deemed to take place when the goods are delivered to the address nominated by you. However, you will only own the goods when we have received payment for them in full.
9. If goods are delivered to you in a damaged condition you must inform Customer Services at support@avdigitalmedia.co.uk as soon as possible. If however you do not inform us within a reasonable period of time we will have no liability for the goods in question.
10. All damaged goods must be returned to us with their original packaging. This does not affect your statutory rights as a consumer.
11. All goods are supplied with a manufacturers warranty, which will vary in length. If within the warranty period (but outside the first 14 days) the goods supplied by us become defective, please refer to the user manual and follow the instructions for contacting the manufacturer and reporting it or contact Customer Services at support@avdigitalmedia.co.uk. We offer 1 year Warranty on PC's Towers built by us. All warranties offered are in addition to your statutory rights as a consumer.
12. If you order software from us we will supply it together with a license for its use from the publisher of the software. You are required to comply with the terms of the license.
13. We do not accept the return of non-faulty goods.
14. Goods returned to us remain at your risk until booked into our returns department. We recommend that when returning goods that adequate insurance is taken out to cover any loss or damage that may occur during transit. We will not be held liable for any such loss or damage. .
15. Trademarks and logos displayed on our web site may not be reproduced, downloaded or used by you in any manner.
16. Delay or failure by us to exercise any of our rights under these terms and conditions should not be regarded as a waiver of them, nor will any single exercise of such rights preclude any other or further exercise of them.

Service and Support

17. Support of Systems is subject to contractual arrangement (Please view support charges) and is in no way included in the purchase price of goods and systems.
18. In no way do we offer "Free" support on Software Supplied, Please refer to manufacturers for support information.
19. In the event that as part of a "Free Installation" a network is set up and established we will not be responsible for network performance after setup has been completed and tested for working functionality.
20. In no way do we offer "Free" network support.
21. In the event that an AV engineer visits premises to repair or change faulty components, if said components are not faulty and the issues are software related then callout and services charges will be applicable. (Please view support charges)
22. We offer a support and help line strictly for the use of informing us of any faulty goods, telephone support of any other nature is subject to contractual agreement and service charges.

In the event that a support contract is undertaken:

23. Contracts are subject to system and network evaluation
24. We will do our utmost to fulfil the obligations of said contract.
25. We will not be held liable for issues arising outside of the agreement made.
26. In the event of Networking Support we will not be held liable for poor quality services beyond our control and not supplied by us.
27. We will always do our utmost to be prompt in responding to support requests.
28. Should monthly payments for support be in arrears then any contractual agreement is suspended until these arrears have been paid.

29 . These terms and conditions shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England and Wales.
30 . These terms and conditions are subject to change at any time and appropriate notice will be provided on this site of any such changes.